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As a patient, family member or guardian of a patient, we would like you to know that we are committed to delivering quality medical care that is effective and considerate. This document is a statement of our policy. We want you to know the rights you have under federal and Pennsylvania law as soon as possible in your hospital stay so that you may take an active role in your health care and can help us meet your needs.
As a patient, you have the right to receive care without discrimination due to age, sex, race color religion, sexual orientation, income, education, national origin, marital status, culture, language, disability, gender identity, physical disability or who will pay your bill. The physically disabled will have reasonable and equal access to the facilities, services, and programs of this hospital.
Patients will receive services and care that are medically suggested and within the hospital's services, its stated mission and required by law and regulation.
Being a good patient does not mean being a silent one. Tell hospital staff about your concerns or complaints regarding your care. This will not affect your future care.
Sometimes, a patient or family member may have a concern or complaint that can be quickly addressed during the hospital visit. We encourage you to contact the manager of the department or a member of your healthcare team so we can quickly address the concern.
Sometimes a more serious matter cannot be resolved quickly and while you are in the hospital. You may want to seek review of the quality of your care, coverage decisions and concerns about your discharge.
You may submit a complaint or grievance to the hospital in writing, by phone or in person. You may expect a timely response from the hospital in terms that you can understand. Alternatively, you may wish to submit your complaint or grievance to the PA Department of Health at the address and phone number below.
To share your concerns with the hospital, please contact the hospital's Patient Relations Department at:
Patient Relations Warren General Hospital
Two Crescent Park West
PO Box 68
Warren PA 16365
(814) 723-4973 extension 2087
You may submit your complaint or grievance to the Department of Health at:
Pennsylvania Department of Health
Acute & Ambulatory Care Services
Health & Welfare Building, Room 532
625 Forster Street
Harrisburg PA 17180-0090
Warren General Hospital has an open visitation policy for most hospital units. This means that your family and friends may visit you at any time and may stay for as long as you wish them to stay. General visiting hours are 6:30 a.m. to 8:00 p.m. After 8:00 p.m., visitors must check in at the Emergency Care Center registration desk and receive an identification badge.
We ask that visitors follow these rules:
The hospital desires to create a pleasant and safe environment during stay. Certain hospital rules are necessary to protect you and other patients. We expect that you, your family, or caregiver will:
Your protected health care information is used or may be disclosed for purposes of treatment, payment, and operations to:
If you believe your rights to privacy have been violated, you may file a complaint with our privacy officer or notify the Department of Health and Human Services. All complaints will be investigated. No action will be taken against you for filing a complaint with the hospital.
You may mail a complaint to:
Attn: Privacy Officer
Warren General Hospital
Two Crescent Park West, PO Box 68
Normally, we will require your signed authorization before disclosing your medical information outside the hospital, unless it is required by law. You may revoke your permission to release confidential information at any time. The hospital abides by the terms of this notice. The hospital may make changes to the Privacy Notice. Changes will be effective for all protected health information kept by the hospital. The revised Privacy Notice will be available at the point of service.
Notice Effective: May 18, 2012
You have the right to create advance medical directives, which are legal papers that allow you to decide now what you want to happen if you are no longer able to make your own decisions about your care. You have the right to appoint someone to make healthcare decisions on your behalf. You have the right to have hospital staff comply with these directives. You are not required to have an advance directive in order to receive care and treatment in this facility.
There are two common types of Advance Healthcare Directives
You should give a copy to your family doctor, to the hospital, your family, and those people you have named to help make decisions for you if you cannot.
You can change your mind and revoke a Living Will or Power of Attorney at any time. To do this you need to tell your family or healthcare team that you revoke the document. Another way to revoke your advance healthcare is to make a new one, sign it and date it.
As long as you are able to communicate with your physician, you will decide what type of healthcare you want or do not want. If you are unable to communicate with your physician, your physician will discuss this with your family. If you have no family, a court order may be necessary to decide what type of treatment is best for you.
Ask your physician, nurse, or social worker for the forms to make an advance healthcare directive.
You are responsible to promptly pay for the healthcare that you receive, whether through your insurance or through your own funds. Some services may not be covered by insurance. Some services may have a patient copayment or deductible. If you think you may need financial assistance with your bill, please contact our financial counselor at (814) 723-4973 extension 1325.
Tell us when your name, address, telephone number, or insurance information changes during your hospitalization or soon after you received services from our hospital.
If you do not have healthcare insurance or have limited funds, you may be eligible for our healthcare payment assistance program. Discounted or free care is based on income and household size. A hospital representative will review and verify the financial information you provide during the application process. We reserve the right to ask you to receive a denial from Medical Assistance if you may meet benefit criteria. If you would like more information about this program, please contact our Patient Accounts Department at (814) 723-4973 extension 1325.
Patient Care Policy 101.03 - Appendix B
Inpatient and outpatient care including all clinic locations, emergency room care and any contracted services for patients shall be provided without regard to race, color, national origin, sex, sexual preference, religion, ancestry, age, handicap or disability.